Legal Operations KPIs, Second Edition

Legal Value, Spend, and Performance

Use the power of legal data to measure legal value, control spend, and improve performance. This expanded and updated Second Edition helps legal operations professionals, General Counsel, in-house legal teams, finance partners, and law firm leaders move beyond activity tracking and build metrics that support real decisions.

Language note: The Second Edition is currently available in English only. Spanish and Portuguese book editions are First Edition translations.

Legal Operations KPIs Book, Second Edition
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The book addresses the challenge of turning legal work into a more measurable, strategic part of the business through the use of data analytics. With a clear focus on metrics and KPIs, legal professionals with the tools to not only interpret data but also understand the decisions it supports. This is a comprehensive resource for those looking to improve performance, offering detailed metrics, reporting strategies, best practices, and practical insights that can be applied across the legal profession.

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Scan QR codes within the book to access enhanced content, additional templates, and join in on conversations. Transform your book into a dynamic resource for achieving operational excellence.

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Book,Implementation,Legal Department,Legal Operations

The Professional’s Handbook for Operational Excellence (Spanish Edition) written by Mori Kabiri is highly recommended for anyone who wants to make decisions based on real data, mitigate risk, and interpret performance in a much more objective way. Best of all, it is focused on the legal field, which often feels disconnected from these topics, and is available in both English and Spanish.

Andrea Soto Obando
Andrea Soto Obando
Privacy Analyst
Smartsheet
Book,Legal Operations,Legal Department,Implementation

This book (in English or Spanish) is a great reference resource that helps explain what a metric is, what an indicator is, the different types of indicators, and how to visualize data for legal management. The book also provides different examples of indicators related to spend, budget, management, diversity, data quality, legal compliance, and risk management; and as if that weren’t enough, it also includes an entire chapter on best practices with a diagnostic tool for legal data analytics. In any organization, having the right indicators is crucial to properly guide work, innovation, technology implementation, and process improvement. This book will save hours of research by presenting a wide variety of indicators and helping teams decide which ones are right for them. This book is a major contribution to Spanish-language literature on legal operations, informed by years of industry experience, and will help accelerate knowledge for legal management teams across Spanish-speaking countries.

Patricia Villa Berger
Patricia Villa Berger
Special Advisor
Kerma Partners
Book

It is truly another world of knowledge!

Kelby Ballena
Kelby Ballena
International Arbitration Specialist
Hughes Hubbard & Reed
Book

Your hard work and dedication to its development are truly appreciated. Thank you for creating a valuable resource, and I look forward to exploring the insights and knowledge it holds.

Anil Kona
Anil Kona
Executive Director, COO
Covasant
Book,Law Firm

Being excellent and client-focused is no longer enough. Success depends equally on becoming data-centric—extracting data and knowledge from partners' heads into firm-wide systems. Structured, complete data is the launchpad for utilising the potential of Gen-AI, and KPIs are the levers that shape the data-centric culture law firms should want to build.

Aku Sorainen
Aku Sorainen
Senior Partner
Sorainen
Book,Legal Department,Law Firm

The KPIs and frameworks you’ve pulled together in the books feel like exactly the kind of shared language that helps us align expectations and make smarter decisions together.

Jessica Vander Ploeg
Jessica Vander Ploeg
Vice President of Legal Operations
Belron
Book

I also have a copy of this book on my home desk waiting for the holidays to be done, so I can dig in.

Kathleen Gilbert
Kathleen Gilbert
Director of Legal Operations
Inmar Intelligence
Book,Legal Department,Legal Operations

As a Legal Ops professional, this book has become my go-to resource. I own many legal-related books, but this is the only one that earns a permanent place on my desk. Time and again, I reach for it to identify the right KPIs for a particular practice group or circumstance. I also use it for inspiration on which charts to include in reports, making it an essential tool not only for metrics but also for clear communication. The content is thoughtfully laid out, making it easy to quickly find exactly what you need or to spark fresh ideas. Whether you’re working in-house or at a law firm, and regardless of department size, this book is an invaluable guide. Highly recommended!

Cindy Geib
Cindy Geib
from Amazon
Book

This looks awesome! I will certainly be buying this!

Marlowe Doman
Marlowe Doman
Director of Legal Operations
SEI
Book,Legal Operations

The content is impeccably organized and holds value for those across any legal operations role.

Mandy Roberts
Mandy Roberts
Director
Paramount+

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