Legal Operations KPIs, Second Edition

Legal Value, Spend, and Performance

Use the power of legal data to measure legal value, control spend, and improve performance. This expanded and updated Second Edition helps legal operations professionals, General Counsel, in-house legal teams, finance partners, and law firm leaders move beyond activity tracking and build metrics that support real decisions.

Language note: The Second Edition is currently available in English only. Spanish and Portuguese book editions are First Edition translations.

Legal Operations KPIs Book, Second Edition
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Book Preview

The book addresses the challenge of turning legal work into a more measurable, strategic part of the business through the use of data analytics. With a clear focus on metrics and KPIs, legal professionals with the tools to not only interpret data but also understand the decisions it supports. This is a comprehensive resource for those looking to improve performance, offering detailed metrics, reporting strategies, best practices, and practical insights that can be applied across the legal profession.

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Digital Copy of the Book

Scan QR codes within the book to access enhanced content, additional templates, and join in on conversations. Transform your book into a dynamic resource for achieving operational excellence.

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Share your thoughts with us!

Book,Platform,Legal Operations

This new resource (and awesomely integrated companion website) will take your legal data analytics to the next level. Finally, a one-stop-stop for legal metrics that explains exactly what each means, plus how to calculate and most importantly, how to communicate using this data to tell your story!

Mike Russell
Mike Russell
Head of Global Legal Operations
Expedia Group
Law Firm,Book

Without a doubt, an indispensable work for anyone who wants to demonstrate results and understand whether the firm is heading in the right direction!

Kevin Medeiros
Kevin Medeiros
Senior Paralegal
Book,Legal Operations,Platform,Implementation

Legal Operations KPIs is an excellent resource for KPIs for anyone involved in legal operations. The QR codes are very convenient for going to specific section online. The author does an excellent job providing suggestions for trend analysis.

C
C. A. Lott
from Amazon
Book,Legal Operations

We need more of legal ops practical handbooks!

Sara Ajmi
Sara Ajmi
Legal Ops & Technology Manager
Telus
Book

Resources are important when you're trying to learn, and books like "Legal Operations KPIs", are important to look and, navigate and understand and how you take that truth from that book and make it your own in your organization.

Vincent Cordo, Jr.
Vincent Cordo, Jr.
Chief Revenue and Legal Project Management Officer
Holland & Knight
Book,Legal Operations,Legal Department

Legal Operations KPIs points to one of the most important challenges in my day-to-day work: understanding the efficiency and quality of our service and how we can demonstrate the value we deliver, especially through KPIs. KPIs in the legal space are often a challenge, balancing the objective with the subjective. This book offers not only practical tools to understand, calculate, and apply these indicators, but is also useful for both beginners and experts in the field.

Nicolas Panigutti
Nicolas Panigutti
Legal Manager
Santander
Book,Implementation

I believe that the guidance in this legal operations book is a very good example and provides a huge amount of material. You need to review it calmly and see how to get the best out of it, but it brings excellent tips that we, as lawyers, don't naturally have. We're not used to working with charts or being very organized with information, and I have no doubt this is something we must implement and learn little by little.

Sergio Rodriguez
Sergio Rodriguez
Corporate Legal Manager
Book

If you wish to deepen your knowledge on this topic, I strongly recommend reading Professor Mori Kabiri’s book – Legal Operations – The Professional’s Handbook to Operational Excellence, as well as following upcoming initiatives from Jurídico Sem Gravata, which has proven to be an excellent source of learning and networking.

Ana Carolina Lima
Ana Carolina Lima
Legal Manager
Book

Extremely important reading. I will add it to my 2025 reading list.

Núbia Valoto
Núbia Valoto
Advogada
Raizen
Book,Legal Department,Legal Operations

If you do not have a degree in this field, this book [Legal Operations KPIs] brings you plenty more than the basics – put in a legal context! Instead of explaining specifically how for example, throughput time can be utilized in a legal ops context, you can eg. just have a read about MAA (read the book if you want to know what it is 😉). The layout of each spread on each metric is well thought out and repeats itself. If you are struggling with a specific issue, you can start browsing and easily comparing various metrics to establish which could help you track and collect data on the situation.

Piia Madissoo
Piia Madissoo
Legal Transform & Operate Lead

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