Legal Operations KPIs, Second Edition

Legal Value, Spend, and Performance

Use the power of legal data to measure legal value, control spend, and improve performance. This expanded and updated Second Edition helps legal operations professionals, General Counsel, in-house legal teams, finance partners, and law firm leaders move beyond activity tracking and build metrics that support real decisions.

Language note: The Second Edition is currently available in English only. Spanish and Portuguese book editions are First Edition translations.

Legal Operations KPIs Book, Second Edition
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The book addresses the challenge of turning legal work into a more measurable, strategic part of the business through the use of data analytics. With a clear focus on metrics and KPIs, legal professionals with the tools to not only interpret data but also understand the decisions it supports. This is a comprehensive resource for those looking to improve performance, offering detailed metrics, reporting strategies, best practices, and practical insights that can be applied across the legal profession.

QR Code

Digital Copy of the Book

Scan QR codes within the book to access enhanced content, additional templates, and join in on conversations. Transform your book into a dynamic resource for achieving operational excellence.

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Share your thoughts with us!

Book,Implementation

I believe that the guidance in this legal operations book is a very good example and provides a huge amount of material. You need to review it calmly and see how to get the best out of it, but it brings excellent tips that we, as lawyers, don't naturally have. We're not used to working with charts or being very organized with information, and I have no doubt this is something we must implement and learn little by little.

Sergio Rodriguez
Sergio Rodriguez
Corporate Legal Manager
Book

Extremely important reading. I will add it to my 2025 reading list.

Núbia Valoto
Núbia Valoto
Advogada
Raizen
Book

This book is fantastic.

Angela Mendenhall
Angela Mendenhall
Operations and Enablement Senior Manager
Book

Thank you for this resource. Amazing!

Olga Mack
Olga Mack
CEO
Book,Legal Department,Legal Operations

Legal Operations KPIs is a must read for all legal operations and law department management teams. It’s a fascinating read.

Mark A. Smolik
Mark A. Smolik
Chief Legal Officer
DHL Group
Book,Implementation,Law Firm,Legal Department,Platform,Legal Operations

This isn't a book that just sits on a shelf. Believe me - I enjoyed reading it so much, I took it with me on a holiday trip as my hobby read. (I will admit I am a data nerd but still.) What I appreciate most about this book is its practicality. Mori's approach is straightforward and focused on application, which makes the book accessible regardless of your expertise level. The inclusion of digital resources via QR codes and the detailed explanations of each KPI make this a tool I can use consistently to make informed decisions and improve our department's performance and reputation. I appreciate it not only for its depth in legal metrics but also for its broader application across other business functions like compliance and finance. I suspect this text is secretly useful for law firms and vendors as well. Understanding the intricacies of how corporate legal departments operate can be challenging. Legal Operations KPIs acts like a cheat code, offering insights into corporate needs and expectations, which can significantly enhance the services providers offer. As someone deeply involved in our legal department, Legal Operations KPIs has proven to be a highly useful guide. For anyone in a legal operations role looking to make a tangible impact, I'd recommend this book.

E
Elizabeth Davis
from Amazon
Book,Law Firm,Legal Operations

No doubt Law Firm KPIs will be as valuable as Legal Operations KPIs.

Joe Kazemieh
Joe Kazemieh
VP, Strategic Legal Ops. Solutions
Onit
Book,Legal Department,Legal Operations

If you do not have a degree in this field, this book [Legal Operations KPIs] brings you plenty more than the basics – put in a legal context! Instead of explaining specifically how for example, throughput time can be utilized in a legal ops context, you can eg. just have a read about MAA (read the book if you want to know what it is 😉). The layout of each spread on each metric is well thought out and repeats itself. If you are struggling with a specific issue, you can start browsing and easily comparing various metrics to establish which could help you track and collect data on the situation.

Piia Madissoo
Piia Madissoo
Legal Transform & Operate Lead
Book

Thanks for putting together such a comprehensive book. I can't wait to dive in.

Ted Marousek
Ted Marousek
Regional Vice President of Sales
Exterro
Book

There are a lot of really great models and measurements in Legal Operations KPIs, and it might help you figure out what things we should be measuring.

Doug Kaminski
Doug Kaminski
Chief Revenue Officer
Infinnium

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