A very important legal perspective on KPIs. Data is for all audiences 💚

Legal Operations KPIs is an excellent resource for KPIs for anyone involved in legal operations. The QR codes are very convenient for going to specific section online. The author does an excellent job providing suggestions for trend analysis.

This isn't a book that just sits on a shelf. Believe me - I enjoyed reading it so much, I took it with me on a holiday trip as my hobby read. (I will admit I am a data nerd but still.) What I appreciate most about this book is its practicality. Mori's approach is straightforward and focused on application, which makes the book accessible regardless of your expertise level. The inclusion of digital resources via QR codes and the detailed explanations of each KPI make this a tool I can use consistently to make informed decisions and improve our department's performance and reputation. I appreciate it not only for its depth in legal metrics but also for its broader application across other business functions like compliance and finance. I suspect this text is secretly useful for law firms and vendors as well. Understanding the intricacies of how corporate legal departments operate can be challenging. Legal Operations KPIs acts like a cheat code, offering insights into corporate needs and expectations, which can significantly enhance the services providers offer. As someone deeply involved in our legal department, Legal Operations KPIs has proven to be a highly useful guide. For anyone in a legal operations role looking to make a tangible impact, I'd recommend this book.

Your hard work and dedication to its development are truly appreciated. Thank you for creating a valuable resource, and I look forward to exploring the insights and knowledge it holds.

It's a phenomenal read for anyone considering buying it!

Excellent! Valuable information. Very explanatory, rich and a milestone. Nothing comparable in legal literature. Highly recommended.

I'm jumping on the bandwagon of those who already recommended the book—and that just confirms it’s definitely worth reading. You can find a lot of content about KPIs and OKRs in general, and there’s plenty of talk about how Legal Operations provides value to an organization. But I’ve never seen such a precise analysis and listing of metrics that are specifically suited to provide evidence of that value through reliable data. I’m glad I read it before tackling some KPI-related topics this year—and I’ll certainly recommend it to the team.

We are also very grateful for the opportunity to access such a relevant and timely book [Legal Operations KPIs].

We need more of legal ops practical handbooks!

For the most part, Legal Ops is a relatively new role in terms of a "title" but many people have been doing to work for years. Mori's book serves as the infrastructure. It provides tangible workflows that are extremely detailed and in my opinion his work is the anchor or underpinning to any Legal Ops team. I am only half way through the book and find myself pausing to contemplate how to fold these concepts into my workflows, hence the tags/markers on the margin to make sure I go back! These KPI's are in such demand and ultimately provide the organization with detailed analysis to unpack efficiencies, areas for improvement, shifts in spend, etc. The digital version of the book which is accessible via your hard copy fosters a culture for submitting questions and knowledge sharing which makes us all better!