Frequently Asked Questions

LegalOpsKPIs.com brings together the Legal Operations KPIs and Law Firm KPIs content online, interactive charts and tools, the Legal Operations & KPIs Forum, events, books, workshops, courses, and other resources for legal departments and law firms.

Some content is publicly available, but you need an Account to register for events, request Chapter Membership, register a book, purchase KPI Library Access, and access protected content.

Creating an Account does not automatically provide Chapter Membership or paid KPI Library Access.

The Legal Operations & KPIs Forum is a global community focused on how legal work is measured, managed, and improved.

Through regional and global chapters, expert-led sessions, working groups, and benchmarking discussions, legal professionals share practical experience and compare approaches to legal performance.

In-house legal, academic/student, government, and nonprofit professionals may request complimentary Chapter Membership, subject to approval.

Law firm, legal vendor, service-provider, and consultant professionals may also apply. If approved, active qualifying KPI Library Access is required to activate and maintain their Chapter Membership.

Purchasing KPI Library Access does not guarantee Chapter Membership approval.

Create or sign in to your Account, visit the Chapter most relevant to you, and select Request to Join.

Complete the required professional information and submit your request for review.

Yes. Users may be approved for more than one Chapter where appropriate.

Forum meetings vary by region, but typically include monthly or quarterly events such as workshops, expert panels, and Q&A sessions. For specific meeting schedules, please refer to your regional chapter's page.

The Forum is intended to be a professional space for learning, discussion, and knowledge exchange. Participants are expected to engage respectfully, professionally, and constructively.

Participants should:

• Treat discussions as confidential and avoid sharing sensitive or restricted information from their organization or clients.
• Follow the Chatham House Rule: general learnings may be shared, but comments should not be attributed to specific individuals or organizations without permission.
• Avoid solicitation, promotional activity, or disruptive behavior unless expressly approved as part of a Forum event or sponsorship.
• Participate in a way that supports a thoughtful, high-quality environment for everyone involved.

Please refer to our Terms & Conditions for the full participation requirements.

Yes, depending on the event.

Public Events are open for registration, and some Chapter Events allow eligible nonmembers to submit a one-time guest request.

Guest requests are subject to approval and apply only to the approved event.

You may submit one guest request per Chapter.

The guest opportunity is used when the request is submitted, regardless of whether the request is later approved, denied, withdrawn, cancelled, or results in a no-show.

KPI Library Access is not required for the one-time guest option. After the guest opportunity has been used, you may request Chapter Membership for future participation.

Membership in one Chapter does not automatically provide member access to another Chapter's events.

Where guest participation is available, you may use your one-time guest opportunity for that Chapter.

Working Sessions are smaller, approval-based sessions available only to active members of the hosting Chapter. Guest participation is not available for Working Sessions.

Standard provides complete online access to one KPI Library.

Premium includes Standard access to one KPI Library plus downloadable and editable templates, Excel files, datasets, and implementation resources.

Combo provides Premium access to both the Legal Operations KPIs Library and the Law Firm KPIs Library.

Downloadable and editable templates, Excel files, datasets, and other implementation resources are available with Premium or Combo access.

No. KPI Library Access and Chapter Membership are separate.

Purchasing Standard, Premium, or Combo does not automatically create or guarantee Chapter Membership.

Yes. If you are interested in access for multiple users or an organization, contact us at support@LegalOpsKPIs.com.

Registering an eligible book provides one year of Standard access to the corresponding KPI Library.

This is separate from a paid subscription. When the included access period ends, you can choose a paid access option if you would like to continue.

Yes. The content from the Legal Operations KPIs and Law Firm KPIs books is also available on LegalOpsKPIs.com in an online format.

QR codes throughout the physical books link directly to the corresponding online sections, where features such as interactive charts and related digital resources are available.

Visit the Legal Operations KPIs or Law Firm KPIs book page for the currently available editions, languages, and purchase options, including Amazon and Google Play Books where available.

KPI Workshops are tailored to the audience's KPI, data, and performance-management priorities and can be developed for legal departments, law firms, associations, universities, and other organizations or events.

Visit the KPI Workshops page or contact us at support@LegalOpsKPIs.com to discuss your needs.

Use the Forgot Password option on the Sign In page. If you still cannot access your Account, contact support@LegalOpsKPIs.com.

For questions about your Account, KPI Library Access, book registration, events, or technical issues, contact us at:

support@LegalOpsKPIs.com

Please refer to our Privacy Policy for information about how personal information is collected, used, stored, and protected.

For privacy-related questions, contact support@LegalOpsKPIs.com.