Picking up a copy immediately.

This isn't a book that just sits on a shelf. Believe me - I enjoyed reading it so much, I took it with me on a holiday trip as my hobby read. (I will admit I am a data nerd but still.) What I appreciate most about this book is its practicality. Mori's approach is straightforward and focused on application, which makes the book accessible regardless of your expertise level. The inclusion of digital resources via QR codes and the detailed explanations of each KPI make this a tool I can use consistently to make informed decisions and improve our department's performance and reputation. I appreciate it not only for its depth in legal metrics but also for its broader application across other business functions like compliance and finance. I suspect this text is secretly useful for law firms and vendors as well. Understanding the intricacies of how corporate legal departments operate can be challenging. Legal Operations KPIs acts like a cheat code, offering insights into corporate needs and expectations, which can significantly enhance the services providers offer. As someone deeply involved in our legal department, Legal Operations KPIs has proven to be a highly useful guide. For anyone in a legal operations role looking to make a tangible impact, I'd recommend this book.

This is a great book to learn about all the different key performance indicators relevant to legal operations. Highly recommended.

Este libro (en inglés o español) es un gran recurso de consulta que ayuda a entender qué es una métrica, qué es un indicador, los diferentes tipos de indicadores que hay y cómo visualizar datos para una gerencia legal. El libro también proporciona diferentes ejemplos de indicadores sobre gasto, presupuesto, gestión, diversidad, calidad de datos, cumplimiento legal y gestión de riesgos; y por si eso no fuera poco, también incluye todo un capítulo de mejores prácticas con una herramienta de diagnóstico sobre análisis de datos legales. En cualquier organización, contar con los indicadores adecuados es crucial para orientar correctamente el trabajo, la innovación, la implementación de tecnología y la mejora de procesos. Este libro les ahorrará horas de investigación para conocer una gran variedad de indicadores y decidir cuáles son los adecuados para sus equipos. Este libro es una gran contribución a la literatura en español sobre operaciones legales, informada por años de experiencia en el sector, que contribuirá a acelerar el conocimiento para las gerencias legales en países hispanohablantes.

This is the new metrics bible for Legal Ops!

This new resource (and awesomely integrated companion website) will take your legal data analytics to the next level. Finally, a one-stop-stop for legal metrics that explains exactly what each means, plus how to calculate and most importantly, how to communicate using this data to tell your story!

Great learning opportunity! In Mexico legal ops and KPI are topics that aren't discussed as much as they should, there are much benefits for in-house counsels in learning about these topics.

A good complement to your initial book.

There’s a book out called Legal Operations KPIs. I would recommend people look at that. That’s a good way to get started.

From an in-house perspective, your point about AI making work faster but not automatically cheaper really resonates. We’re under constant pressure to demonstrate value internally, so partnering with outside counsel who can measure and communicate impact, beyond just hours billed, is key. The KPIs and frameworks you’ve pulled together feel like exactly the kind of shared language that helps us align expectations and make smarter decisions together.