Sustainable value
Which clients, practices, matters, and fee arrangements create sustainable value, and what is driving the result?
Law Firm Advisory
Turn Firm Data Into Better Pricing, Profitability, and Client Conversations.
LegalOpsKPIs helps law firms define and use the measures that matter across pricing, realization, profitability, leverage, matter delivery, client value, innovation, and growth—and turn those measures into decisions partners can act on.
The management questions
The Questions Firms Are Trying to Answer
The work starts with management questions, not a list of metrics. Partners and business teams need to agree on what the information means and what action should follow.
AFA performance
Are AFAs performing as intended after staffing, scope changes, write-offs, and risk are considered?
Timekeeper mix
Does the staffing mix support quality, development, capacity, and margin?
Operational bottlenecks
Which bottlenecks are affecting cycle time, client experience, and profitability?
Technology and AI
How should the firm measure the business and client impact of technology and AI without relying on usage counts or hype?
One definition and story
Can partners, Finance, pricing teams, and clients agree on the same definitions and narrative?
Decision-ready outputs
What the Engagement Can Produce
A prioritized performance and reporting framework tied to firm strategy, partner decisions, and client commitments.
A prioritized performance framework tied to the firm's strategy and client commitments.
Definitions for pricing, realization, profitability, leverage, matter delivery, AFAs, client value, and innovation measures.
Partner and practice dashboards designed around decisions rather than data availability.
Client-facing performance stories that support transparency, reviews, pitches, and relationship management.
A data and governance roadmap that clarifies ownership, source systems, frequency, and limitations.
Workshops and coaching that help partners and business professionals interpret the measures consistently.
Areas of focus
Connect Economics, Delivery, and Client Value
Pricing & AFAs
Budget quality, scope, fee-arrangement performance, risk, change management, and the lessons needed to improve future pricing.
Profitability & Realization
Revenue, cost, margin, write-offs, discounting, collection, leverage, and the economics behind matter and client decisions.
Matter Delivery
Cycle time, phase performance, staffing, rework, predictability, knowledge reuse, and legal project management.
Client Value
Outcome, responsiveness, predictability, transparency, quality, relationship health, and evidence that supports client conversations.
Technology & AI
Adoption, workflow impact, quality, time, risk, cost, human oversight, and the business case for continued investment.
Talent & Operating Model
Utilization, workload, skills, leverage, development, retention, and alignment between demand and the delivery model.
A practical path
How the Work Progresses
Start with the business or operating issue, understand how the work is handled today, design the right response, and test it in real matters or management routines.
01
Clarify the commercial and client decisions
Identify what partners, practice leaders, Finance, pricing, operations, and clients need to improve, and what a useful result would look like.
02
Reconcile definitions and data reality
Review current processes, roles, reports, systems, definitions, and data. Pinpoint where work slows down, ownership is unclear, or teams interpret the same information differently.
03
Design the KPI and reporting framework
Prioritize the measures, definitions, audiences, ownership, visualization, and narrative.
04
Test, implement, and embed
Validate the approach with real matters, clients, or practices, then support rollout, training, governance, and adoption.
Principal-Led, Team-Enabled Delivery
Mori leads the performance framework, senior-stakeholder alignment, and partner-facing work. Team support can include research, data review, facilitation, reporting design, project coordination, technical implementation, and adoption. Scope, responsibilities, and delivery ownership are defined before the engagement begins.
Advisory and workshop engagements
Selected Law Firm Workshops and Executive Sessions
Selected engagements led by Mori Kabiri through LegalOpsKPIs on pricing, profitability, AFAs, realization, operational performance, and client value. Each entry should make clear whether it was a private firm engagement, a law-firm-hosted public program, or a broader industry event.
Singapore
Brazil
What Law Firm Hosts and Participants Say
“Being excellent and client-focused is no longer enough. Success also depends on becoming data-centric. Structured, complete data is the foundation for using generative AI, and KPIs are the language that turns that data into insight and action. [Law Firm KPIs] makes a timely contribution to that journey.”
Aku Sorainen
Senior Partner
Sorainen
“I read the article “Law Firm KPIs: The Professional’s Handbook for Pricing, Productivity, Profitability,” and it feels like essential reading for any firm serious about growth.”
Sarah Tetlow
CEO and Founder
Firm Focus LLC
“[Law Firm KPIs] finally gives firms the measurement framework I have advocated for years. From AI adoption rates to AFA profitability metrics, it turns vague technology promises into concrete intelligence.”
Colin Levy
General Counsel
Malbek
“Law Firm KPIs book is a comprehensive, accessible, and future-ready guide for anyone tasked with managing or modernizing law firm performance reporting. I recommend Law Firm KPIs as a go-to reference for FP&A leaders, pricing directors, and legal ops professionals serious about building a metrics-driven culture in their firm.”
Alina Mendoza
Director of Management Reporting and Analytics
Holland & Knight
“[Law Firm KPIs] is a rich knowledge resource and a practical guide to best practices for firms seeking operational excellence.”
Marcelo Cardoso
Legal Analytics Supervisor
Mercado Livre
“Why this book nailed it: Law Firm KPIs by Mori Kabiri cuts through the fluff and gets right to what legal leaders actually need.”
Olga Mack
CEO
TermScout
“Law Firm KPIs book is an amazing tool for firms! I gift it to my clients regularly.”
Michelle Kovitch
Chief Strategy Officer
S2Data
“[Law Firm KPIs] could help firms align innovation with measurable outcomes. Its emphasis on data supports more disciplined decisions about technology, contracts, efficiency, and performance.”
Sanjeev Chaodhari
Freelance AI Automation Consultant
Freelance
“KPIs are levers for growth, accountability, and strategic decision making. Mori brings the 'why' and the 'how' together beautifully.”
Connie Brenton
Founder and CEO
LegalOps.com
“I think it is great to mesh legal ops KPIs with law firm KPIs to drive alignment.”
Cash M. Butler
Founder
ClariLegal
“It was a pleasure to welcome Mori to [Trench Rossi Watanabe]. The audience remained engaged throughout, and the session gave us much to think about and continue discussing.”
Gustavo Biagioli
Director
Trench Rossi Watanabe
“Mori’s visit generated significant interest and real momentum. [The law-firm session] offered a great deal of valuable insight.”
Gareth Guyers
Business and Data Analyst
Rajah & Tann Asia
“Ordered. As always, I recommend that law firms know their clients' KPIs too.”
David Cunningham
Chief Innovation Officer
Reed Smith LLP
“It is excellent to see [Law Firm KPIs] adapted to the Brazilian context. The focus on pricing, productivity, and profitability is especially relevant, including how AI can support real-time measurement and decision-making.”
Leo Toco
Founder & CEO
Jurídico Ágil
“I was impressed by the level of detail in [Law Firm KPIs]: more than 80 KPIs, alternative pricing models, and profitability frameworks. It is dense material, but highly applicable to the day-to-day management of a law firm.”
Marcelo Cardoso
Legal Analytics Specialist
Mercado Livre
“More than necessary work for the Brazilian legal market... about WHAT, WHY... and HOW to implement KPIs that truly generate impact on the business (not just on legal operations themselves).”
Celina Salomão
Cofounder
ForeLegal Tecnologia
“Seeing Law Firm KPIs finally in Portuguese, adapted to our reality, is outstanding. Brazilian law firms really needed something like this—practical, straightforward, and that truly works day to day. I'm sure it will help many move away from guesswork and toward real management!”
Marcelo Cardoso
Legal Analytics Specialist
Mercado Livre
“If you work at a law firm and are still making decisions based on gut feeling, this material might be exactly what you need to take the next step in management.”
Marcelo Cardoso
Legal Analytics Specialist
Mercado Livre
Expertise and proof
A Reference for Better Firm Decisions
Mori Kabiri is the author of Law Firm KPIs, a reference covering firm economics, pricing, AFAs, client value, operations, AI, and performance measurement. The framework helps firms move from vague claims of efficiency or innovation to evidence-based management and client trust.
“Law Firm KPIs is the guide we’ve been waiting for. It translates firm data into a clear, shared language of performance and value—an essential reference for financial leaders and law firm management.”
Alina Mendoza
Director of Financial Management Reporting and Analytics
Holland & Knight
Start with the question
Which Firm Decision Needs Better Evidence?
Tell us about the pricing, reporting, delivery, operating-model, client, or technology issue you are working through. The first conversation will help determine whether the right next step is a diagnostic, workshop, reporting sprint, implementation plan, or broader engagement.