Love this, Mori! You are King of the KPIs.

Outstanding Resource! As a Legal Ops professional, this book has become my go-to resource. I own many legal-related books, but this is the only one that earns a permanent place on my desk. Time and again, I reach for it to identify the right KPIs for a particular practice group or circumstance. I also use it for inspiration on which charts to include in reports, making it an essential tool not only for metrics but also for clear communication. The content is thoughtfully laid out, making it easy to quickly find exactly what you need or to spark fresh ideas. Whether you’re working in-house or at a law firm, and regardless of department size, this book is an invaluable guide. Highly recommended!

Estou gostando demais da leitura do livro Legal Operations KPIs, do Mori Kabiri; a experiência está sendo incrível. A obra consegue equilibrar de forma brilhante a praticidade com a densidade teórica, oferecendo ferramentas concretas para quem deseja implementar avaliações de desempenho eficazes na área jurídica. O que mais me chamou a atenção até agora é como o livro estrutura metodologias aplicáveis, sem cair no academicismo excessivo. É o tipo de leitura que não só amplia a visão estratégica, mas também fornece insights acionáveis para a melhoria contínua dos processos jurídicos. Eu, como entusiasta, aplicandor de métricas de desempenho e professor de matérias sobre o assunto já percebo na leitura que o livro tem tudo para ser uma revolução na definição, escolha e aplicação de métricas de desempenho!

Thanks for putting together such a comprehensive book. I can't wait to dive in.

Being excellent and client-focused is no longer enough. Success depends equally on becoming data-centric—extracting data and knowledge from partners' heads into firm-wide systems. Structured, complete data is the launchpad for utilising the potential of Gen-AI, and KPIs are the levers that shape the data-centric culture law firms should want to build.

From an in-house perspective, your point about AI making work faster but not automatically cheaper really resonates. We’re under constant pressure to demonstrate value internally, so partnering with outside counsel who can measure and communicate impact, beyond just hours billed, is key. The KPIs and frameworks you’ve pulled together feel like exactly the kind of shared language that helps us align expectations and make smarter decisions together.

Great Resource Highly recommended for anyone in legal operations industry.

Lectura Recomendada: Hace unos días comencé la lectura de "Operaciones Legales KPIs" de Mori Kabiri, un libro imprescindible para todos los que (como yo) buscan nuevas formas de alinear la gestión legal con el negocio. Se nota que ha sido un trabajo titánico, que mezcla la gran experiencia de Mori con una labor académica muy seria. ¡Gran trabajo!

Vale cada centavo! Incrível. Um dos melhores livros q já li. Muito completo para a área, é impressionante a qualidade e os detalhes das explicações de cada métrica. Vale cada centavo!

The legal market is changing fast and so are client expectations. It’s no longer just about measurable outcomes, but about real impact. Used effectively, KPIs empower law firms to deliver strategic value, optimize performance, and stay competitive in a data-driven world.