This week, while reviewing materials and updating content, I came across this data point (image below) in the fantastic Legal Operations KPIs book and thought: are we measuring what really matters in legal? And more: are we learning from what we measure? Or just stacking data? I leave this reflection here — and keep learning, to continue teaching with purpose.

This book should be in the hands of every legal person in-house and aspiring legal person. Mori has given us a gift that is both thought provoking and practical in its application - Excellent work product!

And the coolest part is that the website gives you a taste of the book.

The book "Legal Operations KPIs" is a practical and detailed guide on the many possibilities for applying KPIs in the Legal Operations field. It also encourages readers to develop their own insights applicable to numerous ways of measuring legal operations.

Thanks for putting together such a comprehensive book. I can't wait to dive in.

I recently completed 'Legal Operations KPIs,' and it's a game-changer for legal professionals navigating the evolving data landscape. The author's expertise shines through, providing not just a guide but a compass to legal ops excellence. What sets this book apart is its practicality; it equips both legal and technical audiences with the tools to create, deliver, and interpret crucial reports and metrics. The companion website, legalopskpi.com, further enhances the utility, offering valuable resources. A must-read for proactive legal ops professionals and GCs aligning with corporate needs.

As a Legal Ops professional, this book has become my go-to resource. I own many legal-related books, but this is the only one that earns a permanent place on my desk. Time and again, I reach for it to identify the right KPIs for a particular practice group or circumstance. I also use it for inspiration on which charts to include in reports, making it an essential tool not only for metrics but also for clear communication. The content is thoughtfully laid out, making it easy to quickly find exactly what you need or to spark fresh ideas. Whether you’re working in-house or at a law firm, and regardless of department size, this book is an invaluable guide. Highly recommended!

I believe that the guidance in this legal operations book is a very good example and provides a huge amount of material. You need to review it calmly and see how to get the best out of it, but it brings excellent tips that we, as lawyers, don't naturally have. We're not used to working with charts or being very organized with information, and I have no doubt this is something we must implement and learn little by little.

Legal Operations KPIs is a must read for all legal operations and law department management teams. It’s a fascinating read.

This is a great book to learn about all the different key performance indicators relevant to legal operations. Highly recommended.