Book preview
The book addresses the challenge of turning legal work into a more measurable, strategic part of the business through the use of data analytics. With a clear focus on metrics and KPIs, legal professionals with the tools to not only interpret data but also understand the decisions it supports. This is a comprehensive resource for those looking to improve performance, offering detailed metrics, reporting strategies, best practices, and practical insights that can be applied across the legal profession.
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As a Legal Ops professional, this book has become my go-to resource. I own many legal-related books, but this is the only one that earns a permanent place on my desk. Time and again, I reach for it to identify the right KPIs for a particular practice group or circumstance. I also use it for inspiration on which charts to include in reports, making it an essential tool not only for metrics but also for clear communication. The content is thoughtfully laid out, making it easy to quickly find exactly what you need or to spark fresh ideas. Whether you’re working in-house or at a law firm, and regardless of department size, this book is an invaluable guide. Highly recommended!
We are also very grateful for the opportunity to access such a relevant and timely book [Legal Operations KPIs].
A very important legal perspective on KPIs. Data is for all audiences 💚
The KPIs and frameworks you’ve pulled together in the books feel like exactly the kind of shared language that helps us align expectations and make smarter decisions together.
Picking up a copy immediately.
As somebody who has been tasked with heading up a legal operation department, this book has been very helpful and detailed to give me a better idea of what to look and aim for in efficiently running the law department. I recommend it for anyone who is beginning to create a Legal Operations department or is already involved but looking to further their progress.
In the process of reviewing and taking a deep dive into the legal ops universe and how to build success. A must read for anyone in the legal services space.
Recommended Reading: A few days ago I started reading "Operaciones Legales KPIs" by Mori Kabiri, an essential book for everyone who (like me) is looking for new ways to align legal management with the business. You can tell it was a titanic effort, combining Mori’s vast experience with very serious academic work. Great job!
Legal Operations KPIs book remains such a powerful resource for me, not as a handout, but as a framework. For the clients who truly sit down with us as partners and trusted advisors, it helps anchor the kinds of conversations that lead to better decisions, clearer priorities, and outcomes everyone can stand behind. And no, this isn’t just for large enterprises. There are insights here that apply equally to law firms, service providers, and LegalOps teams navigating the same pressures and expectations across our ecosystem.
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