KPIs that Power Legal Teams

“Great guide that consolidates many different aspects of metrics and KPIs into one source. The book is also linked to an interactive website that supports a more dynamic experience.”

“Mr. Kabiri provided practical examples and use case scenarios to illustrate the impact of data visualization techniques and data storytelling on the interpretive quality of data analyses and decision-making processes in companies.”

“Great book, great timing. We have been asking for metrics from our law firm partners for years. This will make it much easier for them to understand and respond to the Voice of the Customer. This is a must-have reference book, whether you are in a law firm or in-house.”

“The Professional’s Handbook for Operational Excellence (Spanish Edition) written by Mori Kabiri is highly recommended for anyone who wants to make decisions based on real data, mitigate risk, and interpret performance in a much more objective way. Best of all, it is focused on the legal field, which often feels disconnected from these topics, and is available in both English and Spanish.”

“Great session at the Legal Operations & KPIs Forum, sharing ideas on how to make the value of the legal function visible through metrics that truly matter. ⚖️📈”

“The IILPM team thought it was the most engaging session from all of our event, which is an impressive endorsement of you all.”

“The feedback we received from attendees was overwhelmingly positive, with many praising the high level of knowledge, professionalism, and practical insights. This feedback underscores your incredible expertise and the significant impact your presentation had on our audience.”

“Hosting Mori at FEMSA was a great experience. His workshop made legal operations, data, and KPIs engaging and relevant to our team.”

“Since the importance of data driven decision making in Legal Departments is still highly underestimated, the forum is a great place to bring together likeminded people - whether beginner or expert - who understood the importance of KPIs in this field and share their respective knowledge and expertise.”

“The Legal Operations & KPIs Forum (Singapore – APAC Hub) session offered a practical perspective on how legal teams across APAC apply data, KPIs, and operational frameworks to support decision-making, manage resources, and improve visibility across legal work. The discussions around real challenges and trade-offs provided useful insight into how legal operations function in practice. I found the exchange particularly valuable in highlighting how different organizations approach performance measurement, capacity planning, and value delivery in evolving legal environments. The session further strengthened my interest in the intersection of law, technology, and data, and underscored the importance of operational thinking in legal contexts.”

“The launch of resources like your Legal Operations KPIs book are proving instrumental. They’re helping legal teams across the region better align with business goals, navigate local challenges, and drive measurable improvements.”

“In a rapidly evolving legal market, Law Firm KPIs by Mori Kabiri is the book many of us in legal finance and analytics have been waiting for. As Director of FP&A, I routinely face the challenge of translating mountains of firm data into insight, strategy, and action. Kabiri’s book provides not only a taxonomy of over 80 clearly defined KPIs but a much-needed framework for turning law firm data into a shared language of performance and value. The book’s value lies in three core strengths: 1. Clarity and Practicality: Each KPI is laid out with definition, calculation, data sources, pitfalls, trend insights, and improvement strategies. Whether you're assessing realization, partner profitability, or AI adoption rates, the format allows for immediate application without wading through unnecessary academic detail. 2. Audience-Aware Structure: Kabiri understands the varied roles within a law firm—from managing partners to HR and legal ops—and aligns each metric to its relevant stakeholders. This makes it easier to drive cross-functional alignment. 3. Forward-Thinking with an Operational Backbone: Particularly impressive is the inclusion of metrics around Alternative Fee Arrangements (AFAs), AI impact, knowledge reuse, and cost-to-serve measures like Operating Cost per Billable Hour (OCPBH).”

“Finally, a long-needed single point of reference for anyone working with legal data. It explains exactly what each metric means, plus how to calculate and most importantly, how to communicate using this data to tell your story!”

“Many organizations struggle not with the need for data but with knowing which questions to ask; success lies in benchmarking, consulting experts, and engaging in forums like LegalOpsKPIs.com, where you can share questions and receive crucial answers.”

“Mori’s visit generated a great deal of interest and real momentum. There was so much valuable insight to take in.”