KPIs that Power Legal Teams

My pleasure, Mori, it was great meeting you and learn more about KPIs, a subject that is very important and often a complex challenge for legal functions

A unique event with the fantastic Mori Kabiri, who further empowered our team to face contemporary challenges of a legal department aligned with the organization’s business, through the mapping, building, monitoring, and measurement of a solid KPI system.

Thank you very much for the wonderful meeting we had past January 13th. Thank you, Elizabeth and Mori, for the stories you told, which highlighted the importance of understanding the company's objective. Once that is understood, it is essential to search for data honestly and openly, without bias, so that the best decision can be made and the corresponding KPIs can be established. I am looking forward for another meeting.

As a Legal Ops professional, this book has become my go-to resource. I own many legal-related books, but this is the only one that earns a permanent place on my desk. Time and again, I reach for it to identify the right KPIs for a particular practice group or circumstance. I also use it for inspiration on which charts to include in reports, making it an essential tool not only for metrics but also for clear communication. The content is thoughtfully laid out, making it easy to quickly find exactly what you need or to spark fresh ideas. Whether you’re working in-house or at a law firm, and regardless of department size, this book is an invaluable guide. Highly recommended!

Love your book!

It was very good! Congratulations to everyone involved in organizing the event.

KPIs are levers for growth, accountability, and strategic decision making. Mori brings the 'why' and the 'how' together beautifully.

Legal Operations KPIs book is laid out so simply, and it's very clear. It gives you some relevance. It's history to why we track these, why they're important. If you can't afford to bring all these resources in to do these programs, start here.

It was a unique opportunity to discuss how to measure and optimize the value we deliver as in-house lawyers within our companies, a key topic in an increasingly demanding business environment. How important it is to keep learning continuously, as well as to build and nurture networks that push us to be better professionals and people...

The event was very well organized, and the content was truly rich and meaningful for all of us.

Legal Operations KPIs – The Professional’s Handbook to Operational Excellence by Mori Kabiri is a book with in-depth, practical examples considering the business and KPIs associated with legal operations. The book covers data, metrics and KPIs, and includes explanations and examples for spend management, budgets, resources and performance management, law firm and vendor management (including external expense distribution analysis), cross-functional collaboration, diversity and inclusion, and risk management and best practices. This is a great toolkit to start off anyone wanting help with practical tips and examples.

You are helping move the whole industry forward and helping so many in-house legal operations professionals use metrics and dashboards, and KPIs to drive better outcomes.

Just finished reading Legal Operations KPIs by Mori Kabiri — and it’s an excellent resource. There’s plenty of material out there on KPIs and OKRs, but what stood out for me in this book was its practical approach to defining metrics that genuinely demonstrate the value of Legal Operations through data. It goes beyond theory and focuses on what matters most: making performance measurable and meaningful. One section I particularly appreciated was the emphasis on turning complex analytics into actionable insights. For anyone who has wrestled with translating data into something stakeholders can understand, this is a game-changer. It’s not just about tracking numbers — it’s about telling a clear story of impact. This couldn’t have come at a better time for me, as I’m working on KPI-related projects this year. The ideas in this book have already influenced how I think about aligning metrics with organizational goals, and I’ll be sharing it with my team. If you’re looking to make KPIs less intimidating and more strategic, I highly recommend giving it a read.

I was fortunate enough to be invited by Mori Kabiri to speak at their APAC Kickoff meeting! The questions were thoughtful and insightful. KPIs are the way to go!

Just ordered on Amazon! Loving the idea, and I am looking forward to implementing that!

If you wish to deepen your knowledge on this topic, I strongly recommend reading Professor Mori Kabiri’s book – Legal Operations – The Professional’s Handbook to Operational Excellence, as well as following upcoming initiatives from Jurídico Sem Gravata, which has proven to be an excellent source of learning and networking.

The author demonstrates such a deep understanding of the subject matter and understand KPI's so fundamentally that his work here can easily be adopted and adapted outside legal operations. I highly recommend reading this well written book to get insight as to what good KPI's are, how the affect decision making and how to fine tune them to get a lot of performance improvement, by making decisions that fully incorporate KPI's as presented here. Anyone dealing with KPI might want to have a copy of this book on their desk. This is a book which is written incredibly complete but also accessible to those with less of a background who are willing to put in an effort and understand the book.' Great job

The content is impeccably organized and holds value for those across any legal operations role.

Very happy to see this community growing and to be part of this experience. Each chapter creates a very fertile environment for valuable opportunities and learnings.

This new resource (and awesomely integrated companion website) will take your legal data analytics to the next level. Finally, a one-stop-stop for legal metrics that explains exactly what each means, plus how to calculate and most importantly, how to communicate using this data to tell your story!