KPIs that Power Legal Teams

Extremely important reading. I will add it to my 2025 reading list.

Needed this!

This isn't a book that just sits on a shelf. Believe me - I enjoyed reading it so much, I took it with me on a holiday trip as my hobby read. (I will admit I am a data nerd but still.) What I appreciate most about this book is its practicality. Mori's approach is straightforward and focused on application, which makes the book accessible regardless of your expertise level. The inclusion of digital resources via QR codes and the detailed explanations of each KPI make this a tool I can use consistently to make informed decisions and improve our department's performance and reputation. I appreciate it not only for its depth in legal metrics but also for its broader application across other business functions like compliance and finance. I suspect this text is secretly useful for law firms and vendors as well. Understanding the intricacies of how corporate legal departments operate can be challenging. Legal Operations KPIs acts like a cheat code, offering insights into corporate needs and expectations, which can significantly enhance the services providers offer. As someone deeply involved in our legal department, Legal Operations KPIs has proven to be a highly useful guide. For anyone in a legal operations role looking to make a tangible impact, I'd recommend this book.

Just purchased it on Amazon! Looking forward to diving in.

I'm jumping on the bandwagon of those who already recommended the book—and that just confirms it’s definitely worth reading. You can find a lot of content about KPIs and OKRs in general, and there’s plenty of talk about how Legal Operations provides value to an organization. But I’ve never seen such a precise analysis and listing of metrics that are specifically suited to provide evidence of that value through reliable data. I’m glad I read it before tackling some KPI-related topics this year—and I’ll certainly recommend it to the team.

Such important work in the legal ops space!!

Mori Kabiri wrote an awesome book on Legal Operations KPIs. I’m currently using it to develop a dashboard and benchmarking program for my L&C team!

This is going to be an impactful and insightful session that leverages Mori Kabiri's deep experience and content from his new handbook on "Legal Operations KPIs".

Mori Kabiri’s ideas reinforce the importance of transforming data into strategy for management, not just legal management. After all, as he highlights: "what is not measured is not managed."

As you all know, as a legal operations analyst, I am constantly looking for ways to demonstrate the value and efficiency of my work. I recently started reading Mori Kabiri’s book on Legal Operations and have found, in the pages I’ve read so far, precise tools to optimize processes and manage them more effectively. The explanations about KPIs and metrics are clear and applicable. Although I haven’t finished it yet, it has already left me with a very positive impression. Once I do, I’ll share some insights with you to keep you updated.

Legal Operations KPIs book is my "go-to" book on a regular basis.

Thank you for your presentation and for your time. Your perspective brought great value to the class, and the students clearly learned a lot and enjoyed the session.

It was very good! Congratulations to everyone involved in organizing the event.

The Legal Operations & KPIs Forum (Singapore – APAC Hub) session offered a practical perspective on how legal teams across APAC apply data, KPIs, and operational frameworks to support decision-making, manage resources, and improve visibility across legal work. The discussions around real challenges and trade-offs provided useful insight into how legal operations function in practice. I found the exchange particularly valuable in highlighting how different organizations approach performance measurement, capacity planning, and value delivery in evolving legal environments. The session further strengthened my interest in the intersection of law, technology, and data, and underscored the importance of operational thinking in legal contexts.

Thank you, Mori for a great session. I learned a lot!

The timing is perfect, especially with all the changes in the industry. I'm already thinking of a few lawyer friends I'm going to recommend Law Firm KPIs to. Fantastic work!

For the most part, Legal Ops is a relatively new role in terms of a "title" but many people have been doing to work for years. Mori's book serves as the infrastructure. It provides tangible workflows that are extremely detailed and in my opinion his work is the anchor or underpinning to any Legal Ops team. I am only half way through the book and find myself pausing to contemplate how to fold these concepts into my workflows, hence the tags/markers on the margin to make sure I go back! These KPI's are in such demand and ultimately provide the organization with detailed analysis to unpack efficiencies, areas for improvement, shifts in spend, etc. The digital version of the book which is accessible via your hard copy fosters a culture for submitting questions and knowledge sharing which makes us all better!

A unique event with the fantastic Mori Kabiri, who further empowered our team to face contemporary challenges of a legal department aligned with the organization’s business, through the mapping, building, monitoring, and measurement of a solid KPI system.

It's a phenomenal read for anyone considering buying it!

Legal Operations KPIs is a must read for all legal operations and law department management teams. It’s a fascinating read.