KPIs that Power Legal Teams

Really loved this session!

The Legal Operations & KPIs Forum (Singapore – APAC Hub) session offered a practical perspective on how legal teams across APAC apply data, KPIs, and operational frameworks to support decision-making, manage resources, and improve visibility across legal work. The discussions around real challenges and trade-offs provided useful insight into how legal operations function in practice. I found the exchange particularly valuable in highlighting how different organizations approach performance measurement, capacity planning, and value delivery in evolving legal environments. The session further strengthened my interest in the intersection of law, technology, and data, and underscored the importance of operational thinking in legal contexts.

Thank you for the contribution of knowledge Mori Kabiri.

I may be biased, but I truly admire this forum, the idea and the thinking behind each carefully designed session. We know it’s not easy to turn a community idea into something big that truly reaches people. We don’t aim to be gigantic, but to add value—that’s the core idea. We contribute with what we know and master, and when we don’t know, we seek the right people to help us understand and share that knowledge. Grateful to be part of it and to see this idea growing more and more.

If you do not have a degree in this field, this book [Legal Operations KPIs] brings you plenty more than the basics – put in a legal context! Instead of explaining specifically how for example, throughput time can be utilized in a legal ops context, you can eg. just have a read about MAA (read the book if you want to know what it is 😉). The layout of each spread on each metric is well thought out and repeats itself. If you are struggling with a specific issue, you can start browsing and easily comparing various metrics to establish which could help you track and collect data on the situation.

It was very good. Congratulations to everyone who made this event possible 👏🏻👏🏻

A valuable book for any professional starting their journey in the world of legal operations. From the beginning, the author aims to convey a balanced approach between the technical and personal skills needed by these professionals to connect with the business and people, understand their needs, and provide value to the client.

It just arrived, so I’m starting to review it. So far, I like that it starts from zero, covering very basic topics such as which charts to use for which data.

It was truly incredible!

Such important work in the legal ops space!!

This book (in English or Spanish) is a great reference resource that helps explain what a metric is, what an indicator is, the different types of indicators, and how to visualize data for legal management. The book also provides different examples of indicators related to spend, budget, management, diversity, data quality, legal compliance, and risk management; and as if that weren’t enough, it also includes an entire chapter on best practices with a diagnostic tool for legal data analytics. In any organization, having the right indicators is crucial to properly guide work, innovation, technology implementation, and process improvement. This book will save hours of research by presenting a wide variety of indicators and helping teams decide which ones are right for them. This book is a major contribution to Spanish-language literature on legal operations, informed by years of industry experience, and will help accelerate knowledge for legal management teams across Spanish-speaking countries.

Thank you very much for the wonderful meeting we had past January 13th. Thank you, Elizabeth and Mori, for the stories you told, which highlighted the importance of understanding the company's objective. Once that is understood, it is essential to search for data honestly and openly, without bias, so that the best decision can be made and the corresponding KPIs can be established. I am looking forward for another meeting.

In the process of reviewing and taking a deep dive into the legal ops universe and how to build success. A must read for anyone in the legal services space.

Legal Operations KPIs is an excellent resource for KPIs for anyone involved in legal operations. The QR codes are very convenient for going to specific section online. The author does an excellent job providing suggestions for trend analysis.

Great session at the Legal Operations & KPIs Forum, sharing ideas on how to make the value of the legal function visible through metrics that truly matter. ⚖️📈

We are also very grateful for the opportunity to access such a relevant and timely book [Legal Operations KPIs].

The KPIs and frameworks you’ve pulled together in the books feel like exactly the kind of shared language that helps us align expectations and make smarter decisions together.

Being part of Legal KPIs is a valuable opportunity to integrate into a community committed to innovation in legal management, where mutual learning is the main driver. In a context where collaboration and standardization are increasingly relevant, sharing methodologies and standards to demonstrate our management through clear and comparable metrics is essential to professionalize legal work and consolidate our position as a strategic actor within organizations.

To anyone looking to elevate their legal function, this is a book you shouldn’t miss! It’s available in both English and Spanish.

Needed this!