This isn't a book that just sits on a shelf. Believe me - I enjoyed reading it so much, I took it with me on a holiday trip as my hobby read. (I will admit I am a data nerd but still.) What I appreciate most about this book is its practicality. Mori's approach is straightforward and focused on application, which makes the book accessible regardless of your expertise level. The inclusion of digital resources via QR codes and the detailed explanations of each KPI make this a tool I can use consistently to make informed decisions and improve our department's performance and reputation. I appreciate it not only for its depth in legal metrics but also for its broader application across other business functions like compliance and finance. I suspect this text is secretly useful for law firms and vendors as well. Understanding the intricacies of how corporate legal departments operate can be challenging. Legal Operations KPIs acts like a cheat code, offering insights into corporate needs and expectations, which can significantly enhance the services providers offer. As someone deeply involved in our legal department, Legal Operations KPIs has proven to be a highly useful guide. For anyone in a legal operations role looking to make a tangible impact, I'd recommend this book.

Great book, great timing. We have been asking for metrics from our law firm partners for years. This will make it much easier for them to understand and respond to the Voice of the Customer. This is a must-have reference book, whether you are in a law firm or in-house.

The author demonstrates such a deep understanding of the subject matter and understand KPI's so fundamentally that his work here can easily be adopted and adapted outside legal operations. I highly recommend reading this well written book to get insight as to what good KPI's are, how the affect decision making and how to fine tune them to get a lot of performance improvement, by making decisions that fully incorporate KPI's as presented here. Anyone dealing with KPI might want to have a copy of this book on their desk. This is a book which is written incredibly complete but also accessible to those with less of a background who are willing to put in an effort and understand the book.' Great job

Recebi finalmente meu livro — escrito por um dos grandes pensadores sobre gestão e operação de escritórios jurídicos. Empreender no direito me ensinou que a força não vem das vitórias, mas da capacidade de seguir — mesmo quando tudo faz você desanimar. O livro Legal Operations, de Mori Kabiri, é sobre isso: transformar o caos em método, a dor em aprendizado e a persistência em estratégia utilizando dados. Você pode aprender por bem ou por mal que não há vencedores permanentes, no final, há apenas quem continua jogando. No fim, continuar jogando é o que nos torna imbatíveis. O resto é vendedor de curso.

The legal market is changing fast and so are client expectations. It’s no longer just about measurable outcomes, but about real impact. Used effectively, KPIs empower law firms to deliver strategic value, optimize performance, and stay competitive in a data-driven world.

Love this, Mori! You are King of the KPIs.

This is the new metrics bible for Legal Ops!

Uma comunidade como a Legal Operations KPIs também é muito importante, porque eu acho que consegue trazer pouquinho mais de tecnicidade, pouco mais de trabalho científico para essa discussão no Brasil. Eu acho que é isso que eu espero de Legal Operations KPIs, até pelo livro e pelos dados que a gente consegue identificar no trabalho que você já fez, que a comunidade tem feito.

The graphical and easily understandable percentage representations immediately caught my attention. Believe me, they are accurate and straightforward, a rare find. This book is incredibly helpful for legal professionals dealing with various types of data regularly and needing to perform data analysis. The section of the book, 'How Should You Select the Right Chart for Your Data?' is invaluable for every professional, regardless of their background. I highly recommend it; you won't be disappointed.

Vale cada centavo! Incrível. Um dos melhores livros q já li. Muito completo para a área, é impressionante a qualidade e os detalhes das explicações de cada métrica. Vale cada centavo!