Central Europe #7 - Spotlight in Three Outcome KPIs in Legal Departments

March 24, 2026

How can legal departments measure the quality and efficiency of their services in a practical way?

In this session, Dr. Philipp Grosskopf, Head of Legal Division Industry & Infrastructure at TÜV SÜD, will share practical examples of how legal teams can use simple outcome KPIs to better understand and manage their service delivery.

Rather than relying on complex systems or advanced analytics, the session will focus on straightforward metrics that can be implemented without a business intelligence suite or technical resources, while still generating meaningful insights into how legal services are delivered.

 The discussion will explore:

• How to measure the quality of legal service delivery
• How to evaluate process quality in legal reviews
• How to track efficiency in legal workflows
• How simple outcome KPIs can provide actionable insights for managing legal services

The session will highlight three practical KPI examples that legal departments can implement quickly to better understand performance and improve service delivery.