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  4. Contracts Without Bottlenecks
Legal Operations KPIs Central America chapter

Contracts Without Bottlenecks

CLM, intake, and triage for legal teams with limited resources

Contracting volume is rising, driven by nearshoring, new suppliers, tighter regulatory demands, and growing business complexity. At the same time, many in-house teams are being asked to absorb more work without adding headcount. The natural instinct is often to look for a CLM system or AI solution, but many contracting bottlenecks are not technology problems. They are diagnosis problems.

In this session, Maxim Svyatov, AI Task Force Officer at Loyens & Loeff, will explore how legal teams can improve contracting workflows by starting with the real problem, not the tool. He will discuss how to observe where contracts actually stall, audit the fundamentals, identify trust and ownership gaps, and only then define KPIs that support meaningful improvement.

The session will be practical for lean legal teams managing increasing contracting demands, with a focus on common-sense process improvement before technology implementation.

Maxim Svyatov Maxim Svyatov Legal Excellence Architect: Tech, Ops, L&D | MBA | ex-Head of Legal Loyens & Loeff
Date Thursday, July 9, 2026
Time 4:00 PM – 5:30 PM GMT-6
Location Remote
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Takeaways

• Start with the contracting problem, not the technology solution.
• Audit the basics: documents, playbooks, ownership, process clarity, and risk appetite.
• Recognize when bottlenecks are caused by trust gaps between Legal, Sales, and Procurement.
• Understand why technology and AI amplify processes, but do not fix broken ones.
• Build KPIs only after validating the real issue and defining the actions that will improve it.
• Use guardrails so KPIs drive the right behavior and cannot be easily gamed.
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