From Strategic Alignment to Actionable Improvement
Presented at the 2025 Legal Operators Summit by the Sea, this practical session explored how legal departments can implement KPIs that support strategy, improve performance, and strengthen decision-making. Mori Kabiri explained how legal teams can evolve from reactive support functions into proactive, data-driven business partners by selecting indicators connected to organizational goals and operational priorities.
Organized around planning and selection, implementation and measurement, and adoption and improvement, the session examined common reasons KPI programs fail. These include measuring what is convenient instead of important, copying another organization’s metrics, tracking too many indicators, overlooking trends, failing to assign ownership, and reporting results without taking action. Practical examples demonstrated how legal teams can connect company objectives with initiatives, capabilities, and meaningful measures that produce visible business results.
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