From Technology Adoption to Measurable Client and Business Value
Hosted by ALITA and LITE Lab@HKU at Ashurst in Hong Kong, this hybrid roundtable examined how law firms can measure the success of initiatives designed to improve processes, workflows, and client service. Mori Kabiri joined Siew Fong Yiap, Carl Li, and Brian W Tang to discuss how meaningful KPIs can help firms evaluate legal technology and AI beyond implementation or adoption statistics.
The conversation explored how firms can connect operational data with strategic priorities, client expectations, and measurable business outcomes. Participants considered how indicators relating to efficiency, quality, turnaround times, resource use, profitability, and client experience can help firms determine whether innovation is delivering genuine value.
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